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Cancellation Policy

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Shipping Policy
 
Processing Time
All orders are processed within 1–3 business days. We do not ship on weekends or public holidays.
 
Shipping Methods & Delivery Times
We ship using DHL and FedEx.
• Domestic Shipping (within Nigeria): 2–5 business days
• International Shipping: 5–10 business days (depending on destination)
 
Shipping costs are calculated at checkout and based on your location.
 
Order Tracking
Once your order is shipped, you’ll receive an email with tracking information so you can monitor your delivery status.
 
Customs, Duties & Taxes
International orders may be subject to import duties or taxes. These charges are the responsibility of the customer.
 
Damaged or Lost Packages
We are not liable for items lost or damaged during transit. If your order arrives damaged, please contact the shipping carrier or email us at [your email address].
 
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Return & Refund Policy
 
We want you to love your purchase. If you’re not satisfied, we’re here to help.
 
Return Window
Returns are accepted within 21 days of delivery. After 21 days, we are unable to offer a refund or exchange.
 
Return Conditions
To be eligible for a return:
• Item must be unused, unworn, and in original packaging
• Tags must be intact
• Proof of purchase is required
 
Non-Returnable Items
• Sale items
• Gift cards
 
How to Request a Return
Please email [your email address] with your order number and reason for return. We’ll respond with return instructions.
 
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error.
 
Refunds
Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.
 
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us at ____